Refund Policy

14-day money-back guarantee

If BistroGO is not right for you, you can ask for a full refund within 14 days of your first payment for a subscription. This applies to monthly and yearly plans. You do not need to give a reason.

How to request a refund

Write to info@bistrogo.app or on WhatsApp +389 72 693 298 with the email address you used for the purchase, or reply to your Paddle receipt. You can also request a refund directly from Paddle at paddle.net.

Our payments are processed by Paddle.com, our Merchant of Record. Paddle.com pays the refund to your original payment method, usually within 5 to 10 working days depending on your bank.

Renewals

After the first 14 days, payments for a period that has already started are not refunded, but you can cancel at any time and the subscription simply ends at the end of the period you paid for. No further payments are taken.

If you forgot to cancel a yearly renewal, write to us within 14 days of the renewal payment and we will refund it in full.

Exceptions

We may refuse a refund in case of clear abuse, for example repeated purchases and refunds to use the software for free. When a refund is issued, the licence for that subscription ends.

This policy does not affect any rights you have under the consumer protection law of your country or under Paddle's Buyer Terms.

Contact

Vebi Fejzuli, s. Cajle BB, 1230 Gostivar, North Macedonia. Email info@bistrogo.app, phone and WhatsApp +389 72 693 298.